Frequently Asked Questions
What is the Florida Discount Drug Card Program?
The Florida Discount Drug Card Program is designed to lower the cost of prescriptions for all Florida residents. As long as you are a Florida resident, you qualify. For more information regarding the Florida Discount Drug Card, please call 1-866-341-8894 (TTY Users may call 1-866-763-9630) or e-mail info@FloridaDiscountDrugCard.com
How do I sign up for the Florida Discount Drug Card Program?
Florida residents may sign up conveniently online by visiting www.FloridaDiscountDrugCard.com or by telephone at 1-866-341-8894 (TTY Users may call 1-866-763-9630).
Is there is a sign up or application fee?
No, there is no sign up or application fee to join the Florida Discount Drug Card program. All a Florida resident has to do is visit the Web site or call the Discount Drug Card help desk to sign up. For Florida residents wishing to request a physical card, a one-time $1.50 activation fee per card will be added onto the cost of the first prescription.
Do I need to provide a social security number to participate in the program and receive pharmacy discounts?
No, the Florida Discount Drug Card is available to anyone living in the State of Florida.
How much can I expect to save with the Florida Discount Drug Card?
Savings will vary depending on the quantity, type and brand of the drug purchased. Visit the Drug Pricing Index or call the help desk at 1-866-341-8894 (TTY Users may call 1-866-763-9630) to inquire about savings.
Is there a discount on every drug?
The Florida Discount Drug Card offers discounts on virtually every brand and generic prescription drug. The size of the discount varies depending on many factors such as quantity, type and brand of drug.
Are there discounts on diabetic supplies?
Yes, the Florida Discount Drug Card provides discounts on diabetic supplies such as test strips, syringes and glucose monitors; however, a prescription from your doctor is required.
Where can I use my Florida Discount Drug Card?
Your Florida Discount Drug Card can be used at over 60,000 participating pharmacies nationwide. There is also a mail order option available through www.OrchardRx.com. The Discount Drug Card Web site provides a Find a Pharmacy tool that makes it easy to locate a participating pharmacy in your city, county or zip code area. Participants can also call the Discount Drug Card help desk at 1-866-341-8894 (TTY Users may call 1-866-763-9630) for pharmacy locating assistance.
What do I do if my pharmacy will not accept the Florida Discount Drug Card?
All participating pharmacies will accept the Florida Discount Drug Card. If your pharmacy is not enrolled as a participating pharmacy, you can encourage them to enroll in the program. The pharmacy can enroll in the program by calling our 24-hour pharmacy help desk at 1-800-361-4542. The help desk staff will enroll the pharmacy on a temporary basis so that you can fill your prescription immediately. The help desk will also send the pharmacy a contract to permanently join the program.
Can the Florida Discount Drug Card be used with other discount cards?
You can have other prescription discount cards along with the Florida Discount Drug Card. However, you can only utilize one discount card at the time of purchase.
Can individuals on Medicaid use the Florida Discount Drug Card?
No, because Florida’s Medicaid program provides comprehensive coverage of prescription and some over-the-counter medications. While certain Medicaid consumers may be subject to a small co-pay for specified drugs, in most cases the total cost of the prescription is covered by Medicaid and at no cost to the consumer. However, if you are in the process of spending down your assets – meaning you are using your own money to pay for medical costs until Medicaid coverage begins – the Florida Discount Drug Card can be used until you become eligible for the Medicaid benefit.
To see if you are eligible for Medicaid, please call:
1-866-76ACCESS (1-866-762-2237) or TTY Users may call 1-877-486-2048.
How do I receive my medications?
Present your Florida Discount Drug Card when purchasing prescription drugs at any participating pharmacy. Participants can also choose a mail order option that provides a 90-day supply mailed to their home or office by visiting www.OrchardRx.com.
Will I ever pay more using the card than I would without the card?
No. Cardholders will always pay the lower of the price listed on the Florida Discount Drug Card Web site or the usual retail price at the pharmacy.
How do I order a 90 day supply by mail?
To order a 90 day supply by mail, please visit www.OrchardRx.com or call 1-866-909-5170. TTY Users may call 1-866-909-5169.